Customer satisfaction is a high priority for the Metra Aus team. We pride ourselves of providing each of our customers with exceptional support and service from the initial enquiry and purchasing stages, through the installation and configuration process and then for the many years following.
All new installations of the Metra Electronic Locking technology include a 1-year warranty period which commences on the date of the project handover. We provide each site complimentary quarterly servicing during this initial warranty period.
Our support and service does not end at the expiry of your warranty however, we have the option for you to choose from one of our three Service Agreement Plans. Not only do you continue to benefit for Metra’s VIP service other benefits can include:
- Continued quarterly service and preventative maintenance.
- Additional priority callouts.
- Remote investigations if required.
- Annual UPS Service.
- % Discount on RRP on parts replaced due to damage.
- % of faulty locks replaced each year.
If a Service Agreement Plan is not suitable for your busines our tech team are available 7-days a week for support and ongoing maintenance. A support call can be logged via our support page on our website or by calling 1300 638 722
To find out more about what is included as part of our quarterly servicing and service plans, contact a Metra Aus team member today.
